During the past 9 weeks, we've reviewed 8 attributes that superior bosses, leaders, and companies make it a practice to do, and by doing so they are traveling from bad to good, from good to great and now in the homestretch from great to superior. However, before we review # 9 let’s take a quick look at the previous 8 attributes of a superior boss, leader and company which include:
1) They always put their people (employees) before process.
2) They make it a priority to coach, mentor & develop their people.
3) Hiring the right people & having the right interview process is a top priority.
4) They celebrate the achievement of goals attained by the team member, the overall team, the company and even their customer’s achievements.
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy, Former COO of GE and author
5) They use 360 evaluation tools to ensure that their management team members continue to grow into leaders through anonymous feedback from those senior to them, their peers and their direct reports.
6) They believe in doing the right things, in the right way, at the right time and for the right reasons.
7) They create a culture that ensures - every employee from top to bottom puts the customer 1st, always.
8) They build winning cultures through a definitive business engine which serves as the foundation for their success journey & is communicated to & by all in the organization to ensure that "ALL are in."
9) They TRUST one another regardless of position or title, and they trust their customers regardless of size or total customer value.
"If you don't have trust within your organization, then you can't transfer it to your customers." - Roger Staubach
Trust is the glue that bonds the company, management & employees to the customer & is also, the foundation principle that holds all relationships. Trust is also what keeps bosses from micro-managing their direct reports, empowers every employee to make decisions when the fire is still a small flame not after the entire building has burned down. Trust is the glue. If you are a C-Level executive, then trust is the key to empowering your managers to lead their teams as they see fit. If you are a manager trust is why you allow your people to make decisions that serve your customers in the best light and best way. If you are one of the direct reports, trust is the driving force behind your belief that your teammates will use their talents and gifts in a way that will assist you in the achievement of your own goals
All of Us Is Always Better Than One of Us
Not having trust is analogous to a single strand of twine that will hold a light load but breaks easily when under stress. Having trust between senior management, mid-management, employees and customers changes the single strand into a braided rope that is hard to break and even harder to defeat when challenged.